Privacy

In order to start any transaction with the online store karavellakis.gr, it is necessary on your part to disclose some personal data, which are mainly used for security reasons and the smooth execution of the order.

The information required to be disclosed is the following:

• Full name
• Address
• Phone number
• Email adress

The data you provide in the online store karavellakis.gr in no case are disclosed to third parties and are not used for other purposes, other than the completion of the purchase of the products you want, unless this is imposed by a Public Authority.

Privacy policy (compliant with the regulation GDPR)

• We record data only to improve the navigation experience.
• We protect your data by keeping it secure.
• We are always ready to answer any question you may have.
• We never ask for sensitive personal data.

How do we use your information and data?

• To deliver your purchases to your address
• Send you messages regarding your transactions with us via SMS, Viber, email or by phone
• To send you information via email, SMS or Viber about our new offers or new products
• To detect and rule out possible cases of fraud
• To understand what you and our other customers like
• To ensure that we offer you exactly what you want

Is my card information secure?

• If you choose to pay with your credit or debit card, do not worry the transaction is 100% secure and all information is processed through the Viva Wallet online payment platform which uses TLS encryption with SSL encryption protocol. Encryption is a way of encrypting the information sent until it reaches a certain recipient, who will be able to decrypt it using the appropriate key.

Order history and your cart

• For what you have bought and what you have stored in your cart for some other time
• To provide you with service as well as for any changes or returns that may occur
• To find out what you like, but also to the rest of our customers
• To ensure that we offer you exactly what you want

How do we store your information?

• We keep your information only for as long as you are our user or customer. If you choose not to be our user or customer or to delete your data, you can request us via email at info@karavellakis.gr or even by phone.
• If there is a necessary reason to maintain data either to prevent fraudulent attempts or to ensure that our Site Terms of Use are properly complied with, we may retain some of your information, even if you have closed or deleted your account.
• We assure you that any information of your personal data is not sold and is disclosed to any third party - including your name, address, email, telephone or other information.

What are your rights?

• The right to be informed about how your personal information is used
• The right to access the personal information we hold about you
• The right to request correction of inaccuracies in your personal data (something you can do yourself, if you are registered, in the section My Account)
• The right to ask us to delete your data, or to stop processing it
• The right to stop or ask to receive marketing messages
• The right to complain about misuse / inaccuracy of your data and to request the restriction of their processing

If you ever want to exercise any of your rights, have a complaint or just want to ask us something about it, contact us at info@karavellakis.gr

In case we make significant changes in the policy of our page, you will be informed in an absolute and clear way at info@karavellakis.gr or in our other services, or through other means such as communication via email. In order to ensure that you will be informed and will be able to judge if you agree with the new changes, before choosing to use our online store.

4) Cookies Policy

Cookies

• To ensure the use of the page - these cookies allow you to navigate our page and use functions such as "Add to cart".
• Navigation statistics - these cookies allow us to measure and analyze how our users use our page, so we can improve its functionality and your shopping experience.
• User preferences - these cookies remember your preferences so we can make your browsing experience as good as possible.

By using our site you agree to the use of such cookies as well as to have access to them when you visit Karavellakis again in the future.